All of our orders are shipped the same day, as long as your order is placed before 3pm. This is due to our courier collection times.
You can choose from either a 24 or 48 Tracked delivery service via Royal Mail - 24 Tracked orders will be delivered the next day, whereas 48 Tracked orders will be delivered between 2-3 working days. You can also benefit from free delivery when you spend over £25.
Please note that although delays are very rare, once orders are in the hands of our courier, the delivery time is completely out of our hands. We ask all customers to wait up to 3 working days for a parcel to be delivered before contacting us.
If you have waited longer than 3 working days and your order still hasn’t arrived, please get in touch with us at 01522 581554 or firstname.lastname@example.org with your order number, and our team will be more than happy to look into this for you.
Return & Exchange Policy
We currently cannot accept returns from customers (excluding hardware such as vape kits) due to the nature of the products that we sell. If you do encounter an issue with a product received, such as leaking packaging, please get in touch with our team with your order number on 01522 581554 or email@example.com and we will be more than rectify this for you.
Please note: in some circumstances our team may ask for photographic evidence.
Unfortunately, returns and exchanges cannot be made due to a customer not liking the product they have received. We strive to put as much information as possible in our product descriptions to help you decide what product would be best for you. If you have any questions before you purchase a product, please get in touch with our team and we will be more than happy to help.